This policy applies to paid programming consulting services offered by VectorFrame Consulting (Pty) Ltd (CIPC 2018/681437/07) once fees are agreed in writing.

Cooling-off for direct marketing

If you engaged us after unsolicited direct marketing from our side, the Consumer Protection Act provides a five-business-day cooling-off period from conclusion of the transaction. Because most inquiries begin after you contact us via paid advertising or this website, the cooling-off right in CPA section 44 may not apply; we still document cancellation windows below for transparency.

Before work starts

If you cancel after accepting a written quote but before we commence billable work, fees paid in advance are refunded within ten business days, minus any non-recoverable third-party costs we incurred with your approval.

Advisory sessions and assessments

Prepaid session blocks or assessment deposits are refundable within five business days of payment if no calendar time has been reserved. Once a session is scheduled and preparation has begun, cancellations within forty-eight hours of the session forfeit that session’s fee.

Implementation milestones

Milestone invoices are non-refundable once the milestone deliverables defined in the statement of work are started. Partial completion is credited proportionally only if we agree in writing to pause the engagement.

How to request a refund

Email info@vectorframe.digital or call +27-11-000-0106 with your name, engagement reference, and reason. We confirm receipt within three business days and process approved refunds via the original payment method within fourteen business days.

Disputes

Unresolved disputes may be referred to applicable consumer dispute mechanisms in South Africa. Our physical address for correspondence: 9,Commissioner Street, 2001 Johannesburg.